Reactive Services

Day Service Desk

• Operational during normal Harland Simon working hours giving access to all customers.

Star Service Desk

• A senior engineer will be responsible for any service activities on your site, to provide continuity.
• An out of hours telephone number giving access to a service controller.
• The ability to place verbal orders from your designated staff.
• Inexpensive replacement of defective cards, subject to availability.
• 5% Discount* given on the services of a Service Engineer, spare parts and training (* only applicable on Harland Simon items over £500).

Remote Technical Service Desk
This service desk is manned 24 hours a day by engineers who can gain access to the customer's equipment on site via a modem link which will enable specific diagnostic help to be offered, without the usual time penalties associated with an engineer travelling to site.

Proactive Services

Comprehensive Maintenance Plan
We can design a plan for equipment maintenance to ensure that your Control System continues to operate to its original specification for the entire period of its life. The plan would be formulated with your Plant Maintenance Engineers in mind, taking into account their skill levels, and the equipment availability.

Planned Maintenance Visits
We can arrange for regular maintenance visits, to be undertaken by our personnel to check the general condition of the equipment against the original equipment specification. We can ensure that the tuning is set to give optimum performance and address such areas as stop, emergency stop and safety areas of the machine to help the customer to meet with the requirements of Health and Safety Regulations.

Technical Audit
We can examine the system both in and out of operation and present the customer with a full and detailed report on the system, addressing such factors as:

• Functionality
• Operation and Utilisation
• Maintenance Practices and Procedures
• Environmental Conditions
• Other Pre-agreed Specific Criteria

This has the benefit of ensuring that the system is still fulfilling your production needs, and highlighting areas where improvements can be gained by, for example, changes to the specification.

System Upgrades

Hardware
Taking advantage of the latest technology can give immediate benefits to productivity and the production personnel. We can offer to provide a simple method of obtaining minor specification and functional changes to the existing system to keep pace with any changes of operation needs, subject to equipment limitations.

Software and Firmware
As with the hardware, upgrades to the software become available from time to time as technology advances. We can update a system so that the software is to the latest general release, and then annually assess them and keep in line with releases from Harland Simon.

Documentation Maintenance
When modifications are carried out on the system, it is normal practice that the drawings and/or listings are marked up. Where there are several sets of drawings and listings relating to the system, not always at the same location, this can be a confusing, laborious and time-consuming task. If not carried out with care, the next Maintenance Engineer who needs to refer to the documentation, will have an unnecessarily difficult time, which can cause lost production. We can maintain your drawings listings and incorporate any upgrades that we produce on your behalf. We can also include any modifications that you design, if you inform us of them.

Starnet
Starnet is an economical method of networking the maintenance ports of the Control Systems processors and Drives. It permits a single monitoring point for a multi processor/drive system. The ladder logic software and the drive information can be viewed from a central point, so that the process can be examined and key decisions made as to the correct remedial action to be taken when assistance is required. In this way, the control system is converted into an extremely powerful and flexible diagnostic tool, which makes full use of the high visibility afforded by the ladder diagram. This Starnet can be connected via RS232 ports and a modem to the Harland Simon Technical Support Desk, so that our engineers can assist your engineers as though they were all sitting together.

Trend Datalogging Software
Trend is a Harland Simon data logging software package which is compatible with Harland Simon Intella 120, 200, 300, 310 PLCs and Micropower drives. Trend does not require any intervention by personnel when gathering data. It can be set up and used remotely via Starnet and modem. The information gathered can be used for a MIS.

Enquiries

Telephone number: +44 1908 276 744

If, for example, you are calling us from the USA, our phone number will be 011 44 1908 276 744

Fax number: +44 1908 276 706

e-mail: customer.services@harlandsimon.com